Terms and Conditions of Business

Fees

All prices are subject to VAT at the current rate. Prices will depend on time spent on each case, drugs, materials, consumables and diets used. Details of our fees are available on request.

Methods of payment

Accounts must be settled at the end of consultation, upon collection of drugs/food or at the time of collecting your pet. You can pay using the following:

Cash

Credit/Debit card: Visa, Mastercard, Solo, Maestro

BACS

Any accounts that are not settled at the end of the month will incur a surcharge which may be deducted if the account is settled promptly. After due notice, any accounts that are overdue may be referred to a Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt.

Estimates for Treatment costs

We are happy to provide written estimates outlining the likely costs of treatments and procedures but please be aware that they will only be an approximations and subject to changes.

Complaints and standards

If you wish to complain about the service or treatment provided by us, please either speak to a member of staff directly, contact us via telephone or write to us. We take complaints very seriously and will do our very best to resolve any issues.

Ownership of records

Case records and similar documents are the property of and shall be retained by Acorn Veterinary Centre. We may pass on these documents to any veterinary or referral practices upon request. 

Out of hours cover

During times when the Practice is closed and your pet requires medical attention, please call Vetsnow  01905780404

Out of Hours fee before 11:00pm: £107.00

Consult fee: £46.00

Out of Hours fee after 11:00pm: £145.00

Consult fee: £46.00

In patient care

Hospitalised animals are cared for throughout the day by veterinary surgeons and nurses on duty. We do not provide 24 hour cover but will check on any inpatients staying overnight at the end of surgery and where it is feasible during the night.

Prescriptions

Prescriptions and written prescriptions are available upon request from our Practice. Our veterinary surgeon may prescribe POM Vs (prescription only medication) only for animals under his or her care. The general policy of this Practice is to re-assess an animal requiring repeat prescriptions every 3 months (every 6 months for flea and worming treatment) but this may vary according to individual circumstances. The standard charge for a POM examination is £10.00

No addition or variation of these terms will bind the practice unless it is specifically agreed in writing and signed by the practice principle. No agent or person employed by, or under contract with the practice has the authority to alter or vary these conditions in any way.

 

 

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  • July's Pet of the Month

    July's Pet of the Month award goes to Niko.

    Niko has just turned 1 year old and he was rescued by his owners when they were on holiday in Greece when he was just a few weeks old.

    Unfortunately for Niko, his first year was rocky to say the least.  Mr and Mrs Wright first brought Niko to the practice back in October last year for a check up after his journey into the country.  Niko was showing symptoms of kennel cough which needed to be treated and required vaccinating but otherwise was well.

    The following month, Niko started having seizures.  These started to become more frequent and resulted in Niko being taken to our emergency out of hours clinic, Vets Now, for treatment.  The following day, he came into our hospital for continued monitoring and support.  The seizures caused temporary hearing and sight loss, which was quite frightening for Niko but with gentle care and support in the hospital and at home, Niko's senses recovered.

    A few months later he started to have diarrhoea which despite regular routine treatments became persistent.  Other symptoms then started to occur including lameness and skin problems.  The vets suspected there was a likely link to all of these conditions and so Niko was booked in for a diagnostic work up which included blood samples, xrays and skin biopsies, all of which were sent to our external laboratory for testing.  

    Results showed Niko was suffering from Leishamiasis.  Leishamiasis is a parasite infection caused by the sand fly that is found in the blood and can cause a range of symptoms.  Although not endemic in this country, it is very common in Greece.

    Niko has started treatment for the condition and is showing very good improvement.  The condition will need to be treated for at least 6 months and will always be a threat throughout his life.

    Niko will need to be reguarly monitored throughout his life but is looking good and behaving like a happy and healthy dog.  Niko has been a pleasure to care for.

    WELL DONE NIKO!

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  • Slimmer of the Month
    Slimmer of the Month

    This is George, he is a Golden Retriever who has been on a weight loss mission!

    Last August, George weight 54.6kg and was severely overweight, putting him at a greater risk of many health problems.

    With the help and support from Shelley, our Weight Watcher's Nurse and George's amazing and dedicated owners, George now weighs a healthy 44.4kg and officially has an ideal body condition score!

    We are SO PROUD of George and his owners and would like to share his fantastic success!

    WELL DONE GEORGE!

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  • ROYAL CANIN OFFER
    ROYAL CANIN OFFER

    ROYAL CANIN OFFER!

    Contact reception to receive the 'Buy 3 Get 1 Free' deal on Royal Canin diets.  Offer only available for a limited time while stocks last.

    (Offers ends 20th October, only available on the lifestyle range.)