Terms and Conditions of Business

Fees

All prices are subject to VAT at the current rate. Prices will depend on time spent on each case, drugs, materials, consumables and diets used. Details of our fees are available on request.

Methods of payment

Accounts must be settled at the end of consultation, upon collection of drugs/food or at the time of collecting your pet. You can pay using the following:

Cash

Credit/Debit card: Visa, Mastercard, Solo, Maestro

BACS

Any accounts that are not settled at the end of the month will incur a surcharge which may be deducted if the account is settled promptly. After due notice, any accounts that are overdue may be referred to a Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt.

Estimates for Treatment costs

We are happy to provide written estimates outlining the likely costs of treatments and procedures but please be aware that they will only be an approximations and subject to changes.

Complaints and standards

If you wish to complain about the service or treatment provided by us, please either speak to a member of staff directly, contact us via telephone or write to us. We take complaints very seriously and will do our very best to resolve any issues.

Ownership of records

Case records and similar documents are the property of and shall be retained by Acorn Veterinary Centre. We may pass on these documents to any veterinary or referral practices upon request. 

Out of hours cover

During times when the Practice is closed and your pet requires medical attention, please call Vetsnow  01905780404

Out of Hours fee before 11:00pm: £107.00

Consult fee: £46.00

Out of Hours fee after 11:00pm: £145.00

Consult fee: £46.00

In patient care

Hospitalised animals are cared for throughout the day by veterinary surgeons and nurses on duty. We do not provide 24 hour cover but will check on any inpatients staying overnight at the end of surgery and where it is feasible during the night.

Prescriptions

Prescriptions and written prescriptions are available upon request from our Practice. Our veterinary surgeon may prescribe POM Vs (prescription only medication) only for animals under his or her care. The general policy of this Practice is to re-assess an animal requiring repeat prescriptions every 3 months (every 6 months for flea and worming treatment) but this may vary according to individual circumstances. The standard charge for a POM examination is £10.00

No addition or variation of these terms will bind the practice unless it is specifically agreed in writing and signed by the practice principle. No agent or person employed by, or under contract with the practice has the authority to alter or vary these conditions in any way.

 

 

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  • February's Pet of the Month
    February's Pet of the Month

    Neville is our February’s Pet of Month! At only 5 months old, he is our youngest recipient of the award.

    At the beginning of December, Neville was diagnosed with a stomach upset known as gastritis. Even with medication his condition did not clear up. It was decided that further investigations were required such as x-rays and laparoscopic surgery to get to the bottom of what was going on.

    Neville was so brave and recovered well from his anaesthetic and investigations. With results from biopsies and a change of diet to include more fibre, Neville is feeling much better.

    Neville is such a cheeky chappy who puts a smile on everyone’s face here at Acorn.

    Well done Neville!

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  • Slimmer of the Month
    Slimmer of the Month

    February's Weight Watcher Award goes to George, a 10 year old Golden Retriever.

    He originally weighed 54.6kg and with the help from a prescription weight loss diet, he now weighs 45.9kg!

    George is now at a lower risk of health problems such as diabetes, arthritis and heart conditions.

    Well done to George and his owners for doing such a great job!

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  • Pet Dental Health Month
    Pet Dental Health Month

    We are offering 10% OFF ALL ROUTINE DENTALS during the month of February (including scale and polish and up to 4 extractions).

    Contact reception to book in for a FREE DENTAL CHECK with one of our veterinary nurses - 01527 853304.

    Did you know? 80% of dogs and cats over the age of 3 have dental disease!

    Terms and conditions apply (contact reception for more information).